Frequently asked questions


General Information

Digital Printing

Digital printing is the clear choice for those ordering less than 10,000 labels, with multiple designs, or those wanting to reduce inventory costs. The traditional printing industry is often associated with huge shops and equipment reminiscent of the industrial revolution. People often think of large scale printing presses, giant rolls of paper, and delicate mechanical adjustments. However, in the last decade the influence of the digital revolution has begun to reach the printing industry. Technology has created equipment capable of generating a product comparable to traditional methods with several important advantages:

Cost
Our prices are well below the competition. We don't have to fill up a giant shop with bulky equipment, create new printing plates for each job, or spend hours setting up our machinery for each run. By leveraging technology, we are able to streamline our process and shed these unnecessary costs. Additionally, you can place ten orders for 100 labels, and we will treat them as one 1,000 piece order.

Speed
Our lead time is very short. Once your artwork is approved, we are essentially ready to create your product. For most jobs, it takes no more than a few days to print, process, and ship the finished product. Almost all of our orders ship within seven days from the date artwork is approved.

Easy to Modify Designs
We accept orders from 100 to 10,000. This means that you can limit your order to what you currently need. If you decide to change your design or text at a later date, you can do so without having committed to 20,000 units at once.

Custom Shapes
One less obvious advantage of digital printing is that it allows us to cut your labels into any shape you can imagine, without having to charge you for a die or setup fee. Our library holds a large number of stock options, but for those who want to get creative with the shape of their packaging, the sky is the limit.

Quality
While digital printing is often characterized as inferior to traditional methods, the truth is that very few customers can actually notice a difference. If you're curious about the quality of our finished product, request a sample by clicking on this link.

Low Minimum Orders
Since we don't have to invest nearly as much time, energy, or expense on the initial setup of a job, we can fill orders for as few as 100 pieces.

How We Print

Our printing technology uses a four-color process. This means colors are broken down into cyan, magenta, yellow, and black components. By mixing these colors in the right ratios, it is possible to create just about any color you may need. While we can't specifically match PMS spot-colors, we can come very close. If you're hesitant about matching your colors, you can always ask for a hardcopy proof.

Materials

We offer labels printed on: white matte paper, white high gloss paper, white vinyl, and white matte vinyl. All of our labels are laminated for free with either a gloss or matte laminate.


Order and Shipping Information

How to Order

Ordering is very simple, just submit a request for a quote using our online tool, and if you're happy with the price click on the order labels link. If you already have an account, you can view your account history to place a reorder, or request a quote on a new job. Once your order is submitted, it is processed like this:
• In order to complete the order process, you will be prompted to upload artwork.
• Once we receive your artwork, our graphic designers will create a proof for your review.
• Once you login to your account and approve the proof, we sill ship your order within seven business days and you will receive tracking information.
• We will breakup the payment into two parts – 50% when the order is submitted, and 50% when the order is shipped.

Delivery Time

Once you place an order and we receive your artwork, we will create a digital proof for you to review. Your order will ship within seven business days of the date you approve this proof.

How are My Labels Packaged?

For all orders of 250 or more units, orders will be shipped on rolls with a 3" diameter in unwind position #3. If you need rolls in a certain quantity or unwind direction, let us know and we will do everything possible to accommodate your need. For orders of less than 250 units, labels will be shipped in one large roll that may be several labels wide.

Art Guidelines

We recommend using applications that support vector files, such as Adobe Illustrator or InDesign. The best files for print are vector PDF files with any fonts outlined and any graphics or images must be a minimum of 300 dots per inch (dpi). All colors must be converted to CMYK or full color. More information is available on our "Art Preparation Document".


Customer Satisfaction and Privacy

Customer Service Policy

All sales are final. We stand behind the craftsmanship of our products and will gladly replace any components if there is an error caused by us. If you are not satisfied with your order you may request a re-print, however orders may be subject to a re-shipping fee.

Privacy

We will never make any of your information available to the public. We do reserve the right to use your label as a sample for future customers. For more information, refer to our Terms of Service.